Refund policy

We have a 14-day return policy on pre-made, defective and damaged goods, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, inclusive of all components and in its original packaging. You’ll also need the receipt or proof of purchase.

If the reason for the return is that some one or more expected items are missing from the envelope, you can request a substitution.

To start a return, you can contact us at theseventrymailclub@gmail.com. If the reason of the return involves damaged or defective items, please include pictures to prove the problem. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Refunds will be issue after the return has arrived and inspected. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If you have any questions or problems, you can contact us at theseventrymailclub@gmail.com.